What is most critical to the success of a good coaching relationship?

Empathy, listening skills, and the six principles of Reciprocity, Credibility, Liking, Consistency, Consensus, and Rarity. Good coaches must know exactly what the client is saying and feeling.  They must be able to demonstrate that that they have listened well and have put themselves in the client’s shoes. For more on the six principles, read my article on building trusted relationships.