Leading with Emotional Intelligence in workplace
Pratap Nambiar, business performance coach and chairman of Though Perfect Pvt. Ltd., in chat with 938 Live.
What is emotional intelligence – is it similar to EQ?
Well, yes, they are associated. Emotional intelligence involves a set of skills that defines how effectively you proceed, understand, and reason with a manager on and other’s feeling. So it is associated with behaviors
What are historic routes of EI and why /how has it become so important?
Well, it has become more important now in the new economy. We are changing and in fact it’s a very interesting turn that was going by Daniel Pink in his book ‘A Whole New Mind: Why Right Brainers Will Rule the Future’ where he talks us being in the conceptual age now, moving from information age to the conceptual age, and moving from a left brained focus which has brought a lot of success to us to using more of the right brain. To go more from very logical, sequential and linear thinking to become more right brained and these are you know people who are like creators, empathizers, patron recognizers and big picture thinkers who are going to become more successful as they lead. It is moving on from the purely academic discussion to something which is far more applied in a leadership context because there is a direct correlation between the way you make decisions which are influenced by your emotions and the choices you make and how that impacts behavior and which in its own way impacts business performance. So, there is a very direct correlation between the way an individual demonstrates emotionally intelligent behaviors in the work place and business performance.
Can set of skills be acquired or developed?
Absolutely, all skills can be acquired. There are seven critical skills we are talking about here which have a huge impact in terms of how you lead and basically when you say you lead how you get people to follow because great strategies does not lead to great performances, it is the implementation of strategies that leads to great performances. Would you be able to break EI down into a couple of key aspects what empathy say for subordinates be one of the important aspect.Yes, definitely, empathy is a very big aspect/component of social skills. If you really look at the ability – it means your ability to put yourself into the shoes of others and appreciate what they are feeling. So, it is all about being in touch with feelings. I will later on talk about these seven critical skills and a little bit more about how those skills can be mastered.
EI is supposed to compliment and to work in tandem with academic and intellectual intelligence. By self is it an important indicator of job competencies?
Yes, it is. In fact, when you actually hire people it is important to access their emotional intelligence in terms of their ability to emote, and their ability to understand what their own emotions are and emotions of others because that can significantly impact business performance and impact the way you relate to people and people are a critical element of the success of an organization. They represent the difference between success and failure because at the end of the day its people who are performing.
Are org extensively assessing this kind of EI while hiring people?
Yes, it is happening, organizations are beginning to understand the importance of the fact that our brains are actually divided into two hemispheres and we have a left brain and a right brain and you need a balance between two. So there is more of recognition of that in terms of some leaders demonstrating behaviors that actually showcase their left and right brain capabilities
To know about the “Seven critical skills” needed to demonstrate emotionally intelligent behaviors in the work place, listen to the audio.